Updated: October 14, 2025

Terms and Conditions

Sazuco Driver Agreement (the “SDA”) constitute a legally binding agreement between you, the driver (YOU) and Sazuco LLC, its representatives, affiliates, partners and directors (collectively, “SAZUCO LLC”) governing your use of Sazuco’s applications available on the App Store and Google Play (Sa-zu-co), and website ‘sazuco.com’ (collectively, the “SAZUCO”).

THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS BETWEEN YOU AND SAZUCO LLC CAN BE BROUGHT. SEE SECTION 16 BELOW

By entering into SDA, and by using or accessing SAZUCO, YOU expressly acknowledge that YOU understand this Agreement (including the dispute resolution and arbitration provisions in Section 16), 2B1S Policy (see section 2) and accept all of its terms.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS SAZUCO

1. Understand the Service as a Driver

SAZUCO LLC provides a package pickup and delivery service to customers who need to send packages from one location to another within the state of California. SAZUCO operates 24/7 in areas with active drivers. Customers can use the ‘Sazuco’ application to make delivery requests at any time or schedule one for a future date.

When a delivery request is created, SAZUCO connects online drivers using the ‘Sa-zu-co’ application who match the same route as the request . Drivers who are online or become available shortly after, and are near the pickup location, can view the delivery request details, including:

Pickup and drop-off addresses
Package information
Compensation
Delivery time (immediate or scheduled)

Drivers can choose to accept or decline any delivery request, provided they adhere to the 2B1S Policy described below.

2. Understand the 2B1S Policy

Sazuco Platform provides a package pickup and delivery service for customers who need to send packages from one location to another within the state of California. The platform operates 24/7 in areas with active drivers. Customers can use the ‘Sazuco’ application to create delivery requests at any time or schedule them for a future date.

When a delivery request is created, SAZUCO automatically identifies drivers whose active routes align with the pickup and drop-off locations using its Travel Corridor feature — a dynamic 5-mile-wide corridor generated between each driver’s entered departure and destination points. This ensures that only drivers already traveling in the same direction see relevant requests.

Sazuco then sends notifications to online drivers whose routes intersect the delivery corridor. Drivers can view key request details, including:

Pickup and drop-off addresses
Package information (size, weight, and photo)
Compensation amount
Delivery type (immediate or scheduled)

Drivers have full discretion to accept or decline any request, provided they adhere to Sazuco’s 2B1S Policy (Two Birds, One Stone), which ensures deliveries occur along pre-existing routes rather than through unnecessary detours or dedicated trips.

3. Complete the Delivery Request

SAZUCO operates on a first-come, first-served basis for accepting delivery requests. Once a driver accepts a request, they are responsible for completing it as follows:

Navigating to the Pickup Address: The Sa-zu-co app will provide directions to the pickup location. The driver must be within 300 feet to proceed.
Arriving and Notifying: Upon arrival, the driver must click "Arrived" in the app to notify the customer.
Documenting the Package: Before taking the package, the driver must:
- Take a photo of the package(s) from approximately 4-6 feet away.
- Ensure no additional packages are added after the photo is taken, as this serves as proof of what is being transported.
Navigating to the Drop-off Address: After taking the photo, the driver clicks "Proceed to Drop-off," and the app provides directions to the drop-off location.
Completing the Delivery:
- Follow any customer-provided delivery instructions.
- Take a photo of the package(s) placed in the designated drop-off location.
- Click "Complete Request" in the app.

Drivers must not accept any verbal changes to a request. Changes are only allowed if made through the Sa-zu-co app before the driver accepts the request.

4. Understand Delivery Requests

When a delivery request is created, SAZUCO automatically notifies drivers whose active routes align with the pickup and drop-off locations using its Travel Corridor feature — a dynamic 5-mile-wide corridor generated between the driver’s entered departure and destination points. Only drivers whose routes intersect the request’s corridor will receive the notification.

Drivers can preview all relevant request details, including:

Pickup and drop-off addresses
Package weight and size
Total miles to be driven
Compensation amount

Drivers must ensure they can safely lift the package and that it fits securely within their vehicle before accepting a request.

Each driver may accept and hold up to three (3) active delivery requests at a time, provided all accepted deliveries remain within the driver’s established Travel Corridor and comply with Sazuco’s 2B1S Policy (Two Birds, One Stone).

Request Types:

Request Now:

Designed for packages ready for immediate pickup.
Requests have a 30-minute auto-cancellation timer if not accepted.
Drivers adhering to the 2B1S Policy must accept the request within this timeframe.
After acceptance, drivers have 30 minutes to arrive at the pickup address. Failure to arrive will result in automatic cancellation.

Schedule Later:

Designed for packages that need pickup at a future time.
These also include a 30-minute auto-cancellation timer.
Multiple drivers may accept these requests; SAZUCO automatically queues them based on the order of acceptance.
One hour before the scheduled pickup, SAZUCO confirms the request with the first driver in the queue.
The driver must confirm the notification to proceed; failure to confirm passes the request to the next driver in line.

This system ensures that each delivery request is completed by an available, qualified driver while optimizing efficiency along pre-existing travel routes.

5. Delivery Guidelines and Timing

Drivers are required to deliver packages promptly while complying with all traffic laws. During a delivery request, completing the package delivery must take priority over any personal errands This policy ensures customer satisfaction by maintaining timely service. Compensation is based on the distance traveled and is not influenced by delivery speed or time.

If unforeseen circumstances delay the delivery, contact Sazuco Support at 707-321-5836 for assistance.

6. Request Canceling Policy

SAZUCO does not charge cancellation fees for customers or drivers. Both the driver and the customer can cancel at any time. However, there are exceptions:

Driver Cancellations:

Drivers may cancel a request at any time before taking possession of the package, even at the customer's address. Use the cancellation procedure in the Sa-zu-co app to properly cancel the request.
Midway cancellations must be reported to Sazuco Support at 707-321-5836. Drivers will be compensated for mileage traveled up to the point of cancellation. Repeated cancellations may result in account restrictions.

Customer Cancellations:

Customers can cancel a request at any time before the driver arrives at the pickup location.

7. Package Policies

Care of the Package Policy

Treat all packages as fragile. Place packages in areas of your vehicle free from liquids, substances, or materials that could damage or alter them. Secure packages to prevent movement during transit, such as using seat belts for larger items.

Contents of the Package Policy

Drivers must not transport:

Items requiring a license or documentation for possession or transport
Illegal substances or materials (e.g., explosives, drugs, weapons, cannabis)
Items causing unpleasant odors or irritation
Pets or live animals

If uncertain about a package's contents, perform a visual and odor inspection. Contact Sazuco Support if YOU feel uncomfortable with the package or request itslef.

8. Customers' Package Privacy Policy

Customers are not required to disclose package contents, provided they comply with the "Contents of the Package Policy." Drivers must not open packages. For concerns, contact Sazuco Support.

9. Your Safety is Important to Sazuco

Driver safety is a top priority. If YOU feel unsafe for any reason, cancel the request and contact Sazuco Support at 707-321-5836. Customers are expected to treat drivers with respect, as outlined in the Mutual Respect Policy below.

10. Mutual Respect Policy

Both drivers and customers must treat each other with respect. SAZUCO will take action against any verbal or physical abuse. Report unacceptable behavior to Sazuco Support. Violations may result in account bans.

11. Compensation, Pay, and Rewards

Compensation: Around 95% is based on the shortest route mileage and the other 5% is package size and weight. Compensation does not depend on actual mileage or delivery time.
Compensation Schedule: Drivers are paid weekly. Compensation covers requests completed from Monday morning to Sunday midnight.

Rewards Program: A rewards program is under development. Updates will be provided when available.

12. SAZUCO Driver Eligibility

To qualify as a driver, YOU must:

Be at least 18 years old
Own a registered vehicle with proper insurance
Maintain a clean driving and background record

Accounts may be deactivated for misuse of the SAZUCO PLATFORM or intentional violations.

13. Communication

By agreeing to these terms, YOU consent to receive communications from SAZUCO PLATFORM and its customers. For support, contact:

Phone: 707-321-5836 text or call

Email: driver@sazuco.com

SAZUCO will never request sensitive information via phone or email.

14. Your Data

SAZUCO is committed to protecting driver data and does not share or sell it except as necessary to provide services.

When YOU are online, YOUr location is shared with the SAZUCO PLATFORM to enable efficient service. After picking up a package, your approximate location is shared with the customer to provide delivery updates. To ensure your safety, we have implemented the following measures:

Restricted Zoom: Customers can only zoom in on your location to a limited extent, allowing them to determine general areas (e.g., north or south of town) without identifying specific streets.

Location Delay: The shared location is delayed by a few minutes to prevent real-time tracking.

Your location stops being shared with the customer as soon as the package has been delivered.

We are committed to safeguarding your data and ensuring your safety while using the SAZUCO PLATFORM.

15. Modifications to the Agreement

SAZUCO reserves the right to modify this agreement. Drivers will be notified of changes via email or text and must accept the updated terms to continue using the SAZUCO PLATFORM.

16. Arbitration Clause

1. Scope of Arbitration

Any and all disputes, claims, or controversies arising out of or relating to this Agreement, including its negotiation, execution, interpretation, performance, breach, termination, or enforcement, as well as any disputes regarding the relationship between the parties, shall be resolved exclusively through binding arbitration, except as prohibited by law.

2. Governing Rules

The arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration organization. The arbitrator(s) shall apply the laws of California to the substantive issues in dispute.

3. Location and Costs

The arbitration shall take place in Sonoma County, California unless otherwise agreed by the parties. Each party shall bear its own costs, and the parties shall equally share the arbitrator’s fees and any administrative costs of arbitration unless otherwise required by applicable law or awarded by the arbitrator.

4. Waiver of Jury Trial

The parties expressly waive any right to a trial by jury in any court for any disputes covered by this arbitration clause.

5. Class and Collective Action Waiver

All disputes must be brought on an individual basis. The parties expressly waive any right to bring, join, or participate in any class, collective, or representative action in arbitration or otherwise.

6. Confidentiality

The arbitration proceedings and any related documents or information shall remain confidential and shall not be disclosed to any third party without the written consent of all parties, except as required by law.

7. Exceptions

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction for matters related to intellectual property, confidentiality obligations, or enforcement of this arbitration clause.